Shipping Policy: Once registered and logged in, you will be able to browse and shop all products available! We will fulfill all orders; please note that we cannot guarantee flower availability without 7 days' notice. However, if your flower is not available, our team will contact you immediately about a possible substitution and will work with you to find solutions. Once you submit your orders, our e-commerce team will immediately contact you in regard to your order. All flowers are shipped from our warehouse & farms around the world, straight to your door.
Claims & Credit Policy: Once you receive your floral order, immediately open up the boxes and process all flowers. If you have any quality problems, shortages, or wrong products, please contact us immediately. Photos and details about the credit request are required. Please ask your sales rep for a credit request form and send it back via email in order for your claim to be approved. Ramirez Wholesale Flowers Inc. isn't responsible for any claims made after 24 hours from the date of receipt or problems occurring during shipping from our location to your facility, including late deliveries caused by weather conditions.
Sincerely,
Ramirez Wholesale Team